It is taking up to six months for members of the public to receive responses from Dublin City Council’s advice travel team, a councillor has said.
Cllr Janet Horner (Green Party) raised the issue at last month’s city council transport committee meeting that she has heard from constituents who emailed the active travel team in May and got a response back in October.
Cllr Horner said: “I have myself really struggled to get a response out of activetravel@dublincity.ie as an email address. I’ve had constituents who emailed in May and haven’t got a response back until October. It doesn’t work at that stage.
“It’s a response system that just doesn’t work and we do need to improve how we are communicating if people have queries about different issues to do with the active travel project,” she said.
Christopher Manzira, deputy director of the Active Travel office in Dublin City Council, said: “You raised a concern with the responses to queries, we endeavour to reply to all queries as soon as possible but if there’s a particular query that has not been dealt with maybe I might follow up with you on that and just to make sure that it’s rectified soon.”
Dublin’s Active Travel team have to come up with a better response, to the query with respect to their tardy replies to emails, than ‘as soon as possible’.
They need to set deadlines and commit to responding to emails within a reasonable period of time, e.g., within five working days.
ASAP is nebulous, at best and in effect means diddly squat.
perhaps if they weren’t tied up in bureaucracy and admin replies, they could get on with implementing projects. let the trained and educated professionals get on with it, the problem is everyone is an expert
Communications is a core part of their work.