— Recall could cost between €2.7 and €3.3 million.
Owners of Ikea’s award-winning Sladda bicycles who are based in Ireland are asked by the company to stop using the bicycles and return them to one the company’s Dublin stores for a full refund.
The recall of the bicycle (pictured below) was prompted by a fault which has affected at least 11 people to date with two suffering minor injuries, the company said on its Irish website.
The bicycle sold for between €450 and €550, depending on if you signed up to the company’s loyalty card or not.
Ikea said the drive belt — which does the same job as a chain — has snapped suddenly in those cases. The company said the belt was supplied by a “well-established component supplier”.
The belt was supposed to offer “good for 15,000km of maintenance-free riding” and the company said at launch that “At Ikea, we do not just make things; we use design to make things better.”
Bicycle industry website Bike-EU.com reported that 6,000 of the Ikea bikes have been sold across 26 countries. Other websites report that about a third of the 6,000 number were sold in the company’s home country of Sweden.
Bike-EU.com also reported how “It is not clear whether Ikea technical service departments are not equipped sufficiently or the technical issue is more than just the replacement of the belt.”
US Consumer Product Safety Commission said on its website that the voluntary recall involves “About 4,900” bicycles. “In addition, about 200 were sold in Canada,” it said.
If the reported international figure and US federal agency recall figure are both correct, less than 1,000 of the bicycles were sold outside of the US and Canada.
In any case, at the time of publication, it’s unclear how many were sold in Ireland.
The incidents where injures happened were reported to have occurred outside North America, the company said on its US website, but it is unclear in which countries users suffered injuries.
In the recall notice on its website for Ireland, the company said: “Ikea has been informed and advised by a well-established component supplier to recall all Sladda bicycles, due to safety issues with the drive belt. The drive belt can suddenly snap, which in turn can lead to falls.”
“For this reason, Ikea is recalling all Sladda bicycles. Ikea has received eleven reports of such incidents, with two minor injuries consisting of bruises and scratches.”
Ikea said that customers that have a Sladda bicycle should “stop using it and to return the bike to any Ikea store for a full refund” — it said that accessories sold as part of the range will also be refunded and that proof of purchase is not required.
Ikea said its Dublin customer service team can be contacted on (01) 541 3302. It added: “Ikea apologise for any inconvenience and want to thank all customers for their understanding.”